Retirement Systems Division Web site Survey

Please take a few minutes to complete the survey. Your responses will be confidential and your feedback is appreciated.
Thank you for your time.

The primary reason I am visiting the Retirement Systems Division Web site today is:
To access ORBIT
To access the Retirement Estimator
To download a form or application
To access a benefits handbook
To obtain general information about the Retirement Systems policies and guidelines
Other

If you responded "other" for the above statement, please provide why you have visited the site today.


How frequently do you visit the Retirement Systems Division Web site?
This is my first time
Daily
Several times a week
Several times a month
Once a month
Less than once a month

I am satisfied with the ease of navigation of the Web site.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I was able to find what I was looking for quickly.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I am satisfied with the quality of information I found.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I am satisfied with the organization of the information on the Web site.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I am satisfied with the appearance of the Web site.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

Overall, I am satisfied with the Retirement Systems Division Web site.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

What do you like most about the Retirement Systems Division Web site?


What specific improvements would you like to see for the Retirement Systems Division Web site?


ORBIT

Have you ever accessed ORBIT from the Web site?
Yes
No, if no please skip to the next section of questions
What is ORBIT?

The information provided by ORBIT was very useful.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

If you experienced a difficulty accessing or obtaining information from ORBIT, please explain the problem.


Retirement Estimator

Have you ever accessed the Retirement Estimator?
Yes
No, if no please skip to the next section of questions

I was able to access the Retirement Estimator without difficulty.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

The information provided by the Retirement Estimator was very useful.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I was able to understand the estimated benefit provided by the Retirement Estimator.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

What specific improvements would you like to see for the Retirement Estimator?


Forms and Applications

Have you ever accessed the forms and applications tab of the Retirement Systems Division Web site?
Yes
No, if no please skip to the next section of questions

I was able to access the forms and applications tab without difficulty.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I was able to download forms from the Web site without difficulty.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I was able to print forms from the Web site without difficulty.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

What specific improvements would you like to see for the Forms and Applications tab?


Benefit Handbooks

Have you ever accessed a benefits handbook from the Retirement Systems Division Web site?
Yes
No, if no please skip to the next section of questions

I was able to access the benefits handbook without difficulty.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

The information provided was useful for my retirement plan.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I am satisfied with my ability to view the benefit handbooks.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

What specific improvements would you like to see for the Benefits Handbooks tab?


General Information

I was able to locate the information I was looking for on the Retirement Systems Division Web site.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

The information provided was easy to follow and understand.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I was able to access the information without difficulty.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I am satisfied with the general content I found on the Retirement Systems Division Web site.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

I am satisfied with my ability to access the information I was looking for.
Strongly Agree    Agree    I don't know    Disagree    Strongly Disagree   

Demographics

How would you rate yourself as an Internet user?
Expert
Competent
Beginner
Unsure

I am a(n):
Active member of the Retirement Systems Division
Benefit Recipient (retiree, disabled employee or beneficiary)
Employer
None of these

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